Returns & Exchanges
Brian Roe will gladly accept returns but no later than 30 days from the date of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please feel free to try the item(s) on in the same way you would in a shop without causing any sort of damage. If the item is used in any other way than described as above, we will consider the item as used and you will lose your right of return partially or completely.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.
Please note that it can take up to 10 business days for the refund to appear in your account.
We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Please contact customer service at firstname.lastname@example.org if you have any questions regarding a delivery or a return/refund.